how to use video to increase customer satisfaction

Get With It - Video Marketing Rules

I sure hate being late to the party… all the food is gone, everyone’s already had time to meet and form their little groups. And it’s the same for using videos in your business… you don’t want to have everyone else using videos, except you. It’s like running a business without a website, or one that’s from the 90s. You know you’re out there.

The video here is just one way you can implement videos to grow your business. The main thing is to just start. So get with it and get videos for your business.

3 Reasons Why Short Marketing Videos Make Sense

I like making money as much as the next person, but what I don’t like is having people give me more money than they really should. I know that sounds crazy but I’d rather earn your trust than make an extra few bucks.

And it’s why I always try to get my clients to keep their marketing videos short. The three reasons why short marketing videos, such as explainer videos, how to videos, testimonial videos, or any other videos are:

1. Forces you to be clear and concise with your message

A big mistake many companies make is they try to squeeze in too much, rather than being focused on what the target audience actually needs to hear. A shorter video forces you to be precise with your message.

2. Audience retention

No explanation needed for this one, I would think.

3. Money

Longer videos cost more because of the time involved, which does not necessarily translate into more effective videos. Keeping your videos short saves money, meaning you can spend money on additional videos or other forms of promotion.

So those are three reasons why short marketing videos make sense. What do you think? Let me know in the comments section below.

And get in touch if you’d like to talk about getting videos made to help your business… short videos, of course.

Ultimate Trainer Certification Course Explainer Video

Here’s the third video made for About Leaders. It’s an explainer video introduction to their Ultimate Trainer Certification Course. It’s amazing how we can take so much information and get the message across in a minute and fourteen seconds.

But that’s the power of an explainer video, and of being clear about who your audience is and what they need to hear.

Get in touch if you’d like to talk about getting an explainer video for your business.

Why Explainer Videos Are Effective

Explainer videos are incredibly effective video marketing tools because they are seen as unintimidating and sort of entertaining. But just like any type of marketing tool, it needs to speak to its intended audience or it won’t be effective.

The explainer video I created for PagePath was successful because the message was clear. We spoke to the intended audience and demonstrated that we understood their pain and had a simple solution.

We also didn’t ramble on needlessly. I’m perfectly happy taking more money to create a longer video, but I’d much rather create a shorter one that gets results.

In this case, PagePath increased lead generation by 200% after using the video in two email campaigns.

So be sure to speak clearly to your audience and if you are promoting a product or service, give your audience the information they need to take the next step and cut out the fluff.

If you need some professional help with creating an effective explainer video for your business, then get in touch with me and let’s talk.

The Best Length for Tutorial Videos

A common dilemma we face when making video content marketing material is video length. Recently, someone asked about how long a tutorial video should be so I wanted to address that.

In my opinion, it’s not so much how long the video is as much as it’s about how concise the information within the tutorial video is.

My biggest problem is when a tutorial video wastes time (mine!) and doesn’t just get to the point. Or even worse is when I don’t learn what I thought I was going to learn.

It’s no wonder my favourite thing about YouTube is the speed control!

So it’s totally cool to make longer tutorial videos, but remember to be organized, stay on point and don’t waste time.

What are your thoughts on length when it comes to tutorial videos? Let me know in the comments.

Why Video Marketing Wins Over Customers

One of the things I love about video marketing is how powerful it is in helping to win over customers. If a customer or prospect is on the fence about working with you, or they’ve had a bad experience with a competitor, or they have little experience with the products or services you offer, or the industry that you’re in, videos can bridge the gap between you and those people. Videos can literally win over customers.

So in this video, I talk about how your product or service might be a tool, but that you can use videos to help your customers use the tool to its fullest. Check it out and read more below...

Videos that show your customers what else is possible can provide additional value above and beyond what you’ve already given them.

I don’t know about you, but I can’t imagine a situation where you don’t win over a customer, generate more business, or put good will and trust in the mind of a customer by helping them beyond what they were expecting.

For help with creating videos that win over customers, get in touch and let’s talk: